1. Overview
Our refund policy follows Kinguin’s marketplace rules. All refund or cancellation requests must be submitted through the Kinguin Resolution Centre.
2. Refund Eligibility
A refund may be approved if:
The provided account has not been accessed or modified
The game has not been launched or played
The customer misunderstood the product type (e.g., expected a CD-key instead of an account)
There is a proven delivery issue from our side
Refund decisions are handled jointly with Kinguin support.
3. Non-Refundable Cases
Refunds cannot be issued if:
The account has already been used
The credentials or email have been altered
The game or subscription has already been accessed
The customer violated platform rules
Subscription products (YouTube Premium, Spotify, etc.) were accessed — these activate instantly and cannot be reversed
4. How to Request a Refund
All refund requests must be submitted through:
Kinguin → My Orders → Report a Problem → Resolution Centre
Requests sent by email will be redirected to Kinguin.
5. Processing Time
Refund processing typically takes 1–5 business days, depending on Kinguin’s review and response time.
6. Contact
For clarification before requesting a refund, contact us at:
office@redeem-onevibeplay.com